Shipping policy

Customer support: e-mail only — support@pumpcore.eu
Business address: 1053 Budapest, Ferenciek tere 2. fszt., Hungary 
Fulfilment partner: Printful (manufacturing & shipping)
Geographic scope (shipping): We currently ship to Hungary and Germany only.
Effective date: 06 October 2025

1) Order processing & production

  • Most products are made to order (print-on-demand) by Printful.
  • Processing / production time is typically 2–5 business days and is added to the carrier’s transit time.
  • Orders placed after our daily cut-off, on weekends, or on public holidays start processing on the next business day.

2) Shipping methods & delivery times

  • Parcels are delivered by third-party carriers (e.g., GLS, DPD, DHL). Available options (including any Express) are shown at checkout, based on destination, item and service availability.
  • Overall delivery time (production + transit) is product-dependent and typically falls within 5 to 30 calendar days.
  • The expected delivery window for each item is displayed on the product page and/or at checkout and may vary by product, quantity and destination.
  • Displayed delivery times are estimates, not guarantees. Delays can occur during peak seasons, severe weather, customs/security checks, or carrier disruptions.
  • Legal delivery term: Unless a different time is stated at checkout, we will deliver without undue delay and in any event within 30 days from order confirmation. If we cannot deliver within this period, we will notify you and you may cancel for a full refund.

Express shipping. Where available via our fulfilment partners, an Express option will appear at checkout. Express shortens carrier transit time, production time still applies to print-on-demand items.

3) Shipping fees

  • Shipping costs depend on destination, weight and quantity, and are shown at checkout before you pay.
  • We may offer free shipping above a certain order value, such promotions will be clearly advertised.
  • For POD items, additional products in the same order often ship for a reduced incremental fee.

4) Tracking information

You will receive an e-mail with tracking once your order has been handed over to the carrier. Please keep the tracking number until delivery.

5) Address accuracy & delivery issues

  • Provide a complete and accurate address (including door/bell details where applicable). We cannot guarantee rerouting once a parcel has shipped.
  • Undeliverable / returned-to-sender shipments caused by incorrect address, not collected, or refusal may be re-shipped at the customer’s cost. See our Return & Refund Policy for details.

6) Lost or damaged packages

  • If your package is lost or arrives damaged, contact us at support@pumpcore.eu.
  • Defects/misprints must be reported within 30 days of receipt (attach clear photos) to qualify for a replacement or refund.
  • In carrier-loss cases we will file a claim and re-ship or refund once the investigation allows.

7) Duties & taxes

  • For deliveries to Hungary and Germany, prices shown include VAT and there are no customs duties for intra-EU shipments.
  • If we expand to non-EU destinations in the future, any import duties/taxes there will be the customer’s responsibility (we will update this Policy accordingly).

8) Split shipments

Your order may be split into multiple parcels at no extra cost if items are produced in different facilities or become ready at different times. Each parcel will have its own tracking.

9) Returns

Do not send returns to our business address. Please follow the RMA process in our Return & Refund Policy to obtain the correct return address/label (the return address depends on Printful’s process).

10) Customer support

For any shipping inquiries, contact support@pumpcore.eu. We aim to reply within one business day.